FAQs

1. How do I create an account?
Click "Sign Up" on our website and provide your email, password, and basic personal information. Once registered, you can track orders, save favorite items, and access exclusive promotions.

2. Can I modify my order after it has been placed?
Order modifications are possible only before processing begins. Contact us at service@dinastiatour.us with your order details immediately. Once processing starts, changes may not be accommodated.

3. How can I reset my password?
Use the "Forgot Password" link on the login page. Follow the instructions to reset your password via your registered email. Contact support if you do not receive the reset email.

4. Do you offer express shipping?
Yes, expedited shipping options are available at checkout. Delivery times vary based on location and the chosen courier service.

5. What should I do if my order arrives damaged?
Contact us immediately at service@dinastiatour.us with photos of the damaged item and your order number. We will assist with a replacement or refund.

6. Are gift cards available?
Yes, we offer digital gift cards in various denominations. They can be purchased and redeemed online at checkout.

7. Can I change my shipping address after placing an order?
Shipping address changes are possible only before the order is processed. Contact us immediately to request an update.

8. Do you provide international tracking?
Yes, all international orders include tracking numbers, which will be sent via email once the order is shipped. You can also track shipments on our website or through the carrier’s portal.

9. Are your products authentic?
Yes, all items sold are genuine and sourced directly from authorized manufacturers.

10. How do I stay updated on promotions and new products?
Subscribe to our newsletter or follow us on social media. You’ll receive alerts about new arrivals, special offers, and members-only discounts.