Shipping Policy

At our store, we prioritize timely and secure delivery for all orders. Our goal is to provide a reliable shopping experience, from checkout to delivery.

  1. Free International Shipping
    Orders over ¥99 are eligible for complimentary shipping to more than 200 countries. We strive to make our products accessible globally without additional shipping costs.

  2. Estimated Delivery Times

Region Estimated Delivery
United States 8–25 business days
Canada & Europe 8–25 business days
Australia & New Zealand 8–25 business days
East Asia 8–25 business days
Southeast Asia 8–25 business days
Middle East 10–25 business days
Mexico, Central & South America 10–25 business days

Please note that delivery times are estimates and may vary due to customs, local holidays, or unforeseen delays.

  1. Tracking Orders
    Once your order ships (usually within 7 business days), a confirmation email with a tracking number will be sent. Track your shipment via:

  1. Delivery Issues
    If tracking shows delivery but you have not received your package:

  • Check with neighbors or building management.

  • Inspect secure areas around your property.

  • Contact service@dinastiatour.us for assistance.

  1. Address Updates & Order Changes
    Please notify us immediately if changes are needed. We will do our best to accommodate requests, but orders already processed for shipping may not be modified.

  2. Customs Duties & Taxes
    We ship duty-paid. If import duties are charged, send us the invoice and we will reimburse the full amount.

  3. Support
    For any questions about shipping, contact service@dinastiatour.us. We are here to help and ensure a seamless experience.